Ordering Guide & FAQ
Ordering Made Easy
Here at Flash Buds we want to simplify the ordering process as much as possible. If you are a new customer or are looking for additional information then this guide is for you!
Updated: August 9th, 2020
How to Order
To place an order simply browse through our Shop and add your products to your cart. We recommend creating an account so that you can earn quickly save your cart, add to your wishlist, and earn Flash Tokens. Once you have made your order you will receive a confirmation email with your order details and payment instructions.
Once your order has been placed you will receive payment instructions during checkout and via email. We only accept Interact Email Money Transfer as our method of payment. Note the payment instructions and ensure you use the correct recipient name FB Group as any other variation will be rejected. If payment is not completed within 24 hours the order is automatically cancelled.
Please note that we do not accept debit cards, credit carts, PayPal, or Bitcoins at this time. Orders placed with limited quantity items are placed on hold for an hour before it is automatically cancelled.
Hours of Operations
Customer Service Hours: Monday – Saturday (9AM – 7PM EST)
GTA Express Delivery: Order between 12:00AM – 1:00PM for Same Day Delivery | Order between 1:00PM – 11:59PM for Next Day Delivery. Available for certain cities within the GTA.
Canada Wide Shipping: Orders shipped everyday. Note: items are shipped within 1-2 business days after receiving payment. Orders made in the GTA will be shipped out the same day if they are placed before noon.
Orders are accepted 24/7.
Delivery vs. Shipping
GTA Express Delivery is completed via our courier service and is available in the following cities: Toronto, North York, Scarborough, Etobicoke, York, East York, Pickering, Mississauga, Vaughan, Richmond Hill, Markham, Ajax, Thornhill, Unionville, Brampton, Woodbridge, Stouffville, Kleinburg, Whitby, Oshawa. To learn more about delivery options please click here. Delivery ETAs are not provided but all orders will be delivered by 10:00PM EST.
Shipping is completed via Canada Post and is available Canada Wide, including the GTA. Shipping orders are packed and sent out within 1-2 business days. Orders made in the GTA will be shipped out the same day if they are placed before noon. You will receive an automated email with your tracking number once it’s been shipped. To learn more about shipping options please click here.
We guarantee delivery on all parcels. If your package is missing we will work with Canada Post to ensure we find a solution.
I Received the Wrong Items or Items are Missing
While we have strict quality control measures in place, there are times with an order may be packed incorrectly or a replacement was provided if an item is out of stock. We strongly recommend that you take pictures of your order when it arrives to ensure there aren’t any discrepancies. Our team also catalogues all orders before they are packed as a final check.
If your items are missing or you received the wrong item please reach out to us with pictures or a video and our team will investigate further.
Refund or Exchange
In order for an item to be refunded or exchanged we require that all customers reach out to us within 2 days of receiving their items. Please provide a summary of the issue as well as supplementary pictures or videos.
For prepackaged Super Quad bags (i.e. Astro or Pharaoh Farms) we do not offer refunds or exchanges once the bag has been opened.
We will handle each request on a case by case basis. Please note that for a full refund to be issued we require that the items be sent back to us.
Flash Tokens & Ways to Save
Please note that Flash Tokens are not earned on orders where a coupon is used, tokens are redeemed, or a promotional cart-wide discount. To learn more please refer to our Flash Tokens FAQ page here.
We are proud to offer several ways to save!
- Flash Tokens are a great way to earn on each dollar you spend and redeem towards future purchase.
- Purchasing certain shakes or bundles will earn you up to 10% off your entire cart (not eligible for Flash Tokens).
- Coupon codes are available throughout the year during special promotions (not eligible for Flash Tokens).
Starting August 9th, 2020, Flash Buds will introduce a 6% GST sales tax on your cart total during checkout. For the past few years we have been absorbing the cost and paying sales tax out of pocket. However, as we continue to grow and costs add up, we are now applying a small sales tax. This tax can be offset with our many bundles, promotions, coupon codes, and Flash Tokens.
Taxes are only charged on your cart items. We do not charge taxes on shipping or delivery fees. Wholesale orders are exempt from taxes.